With These Tips you won’t make mistakes or be scammed by air-conditioning installers and repairers

The last thing you should need to deal with is scammers when dealing with air conditioning contractors. See our tips below to help avoid these types of contractors




May 8, 2019

When the hot weather hits we’re keen to get our air conditioning units in working order for the long summer ahead. Sometimes, our enthusiasm combined with the need for expediency means we don’t do our due diligence as we should and we find ourselves in the hands of repairers or installers whose ethics and standards are less than best practice.

When an unethical repairer calls they’ll probably talk the talk and you’ll be none the wiser. It’s likely you will just assume they are doing what we think they’re meant to be doing only to realise later on that they failed to do something they should have done or they did things that didn’t need doing.

These characters are out there and they tend to thrive at peak times - when demand is high they can be hard to identify in the rush.

Refrigerant 'Top up' Scam

Don’t fall for the old refrigerant needs to be ‘recharged’ or ‘refilled’ scam. If your refrigerant is low then that would be most likely due to a leak somewhere in your system. The leak is the problem, not evaporating refrigerant. The leak needs to be found and fixed otherwise any new gas put in will simply leak out again. This is not only illegal, this is by far one of the most lucrative scams out there resulting in higher invoices for the installer (due to the expensive refrigerant) and no warranty or permanent fix for the customer. In some cases we have heard that the installer charges for 5KG of gas 'as it was short' when the system actually only needed 2KG's in total.

If it’s too good to be true it then it probably is

Free services, inspections and maintenance checks make for great marketing copy. But if a repairer or installer is spending their days driving around claiming to be an air conditioning specialist in Sydney but not charging for their services, you should wonder how their business is surviving. It’s possible that they will find things to do that don’t need doing just to get a call out fee and a payment.

Frozone offer up front honest pricing

Frozone Air agree on a flat rate price upfront with our customers before any work is carried out. Giving you peace of mind that there will be no additional costs at the completion of the job.

Check the veracity of the claims that air conditioning installation and repair companies make before you let them into your home. Once they are there and they are inspecting your unit, don’t fall for claims that something must be done immediately or else … It is very rare that a problem with your air conditioning will require a very expensive repair or replacement immediately; it will most certainly be something that can wait until you are able to get a second opinion.

Build a relationship with a reputable company

If you have an air conditioning unit it is great practice to develop a relationship with your air conditioning installation company, (assuming you were happy with their work) for aircon maintenance. Air conditioning is essential in climates like Sydney, so as long as there is a need for cooling solutions there will be a need for repair and maintenance work.

Frozone Air is a family owned and operated business located in Belrose on Sydney’s Northern Beaches. Our technicians have over 40 years combined industry experience. We provide air conditioning solutions for homes and businesses across the Northern Beaches, North Shore, Inner West and Eastern Suburbs.
Our services are backed by our 100% satisfaction guarantee. “If you aren’t happy with our service we will refund the service fee.” Call today on 1300 558 322 for a free no obligation quote.

Posted on:

May 8, 2019