Warranty

Type Explanation Period
Manufacturers Warranty Covered by the manufacturer. Includes defects in
materials and factory workmanship (material and
labour)
5 Years - Residential
5 Years - Commercial
1 Year - Commercial ( Non Human
Comfort)
Installation Warranty Installation materials (materials and labour)
Unless otherwise stated
5 Years
(yearly servicing recommended)
Refrigeration Piping Refrigerant Piping on new installations
Note: No coverage were exisiting is reused.
1 Year
Condensate drain Condensate drains on new installations 6 Months
Condensate pumps Condensate pumps on new installations 1 Year - Subject to 6 monthly
service to mechanical pump
Electrical and accessories Electrical and accessories on new installations 1 Year
Zoning systems iZone Components (inc. iZone zones) 10 Years Parts only
(5 Years Labour)
Zone motors Zone Boss zone motors 5 Years
Ducting Materials and Labour 5 Years
Repairs and Spare Parts Completed repair works or replaced parts
Note: No coverage on unrelated issues
No coverage on further refrigerant leaks
1 Year Parts
1 Year Workmanship/Labour
5 year installation warranty effective from August 2019. Previously 2 year installation warranty extendable to 5 years with yearly servicing.


Warranty Claim

Making a warranty claim is easy!
Fill out the form below and we will get back in touch with you via your preferred contact method as soon as possible.

Name or Business :
Email Address :
Mobile No :
Address :
Date of Installation or Repair (or Invoice No.):
Maintenance been carried out? :
    Yes No
Model number (if known) :
Fault code or description (as much detail as possible):
Preferred contact method:

Installations - Installation warranty covers materials and workmanship provided with the air conditioning installation. Materials / components are warranted in accordance with the table above.

Whilst we make a recommendation on the frequency of servicing, due to individual use more frequent servicing may be required eg. 6 monthly. If a warranty claim is submitted and the fault is found to be due to lack of maintenance a reduced rate call out fee may apply.

Repairs - If a warranty claim is submitted outside of the 12 months repairs warranty period, a new reduced rate callout/diagnosis charge will apply.

In cases where another fault is found and unrelated to the previous repair works, labour will be charged to diagnose the new fault (per half hour at normal rates) irrespective of whether the fault occurred within the 12 month warranty period or not.

All warranty related works will be carried out during normal trading hours (Mon - Fri 7:30am - 4:00pm), at the earliest available appointment. The warranty period is valid from the date in which the system is commissioned. Warranty claims can only be accepted once lodgment is received and can not be predated.

I have read and accept the above and Terms of Trade of Frozone Air Pty Ltd. I understand that if the fault is found to not be covered under the applicable warranty or if there is no fault found (user error) there may be a call out/diagnosis fee charged.

Specials

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