Request for warranty form

Making a warranty claim is easy!
Fill out the form below and we will get back in touch with you via your preferred contact method as soon as possible.

Note - Office to confirm time and date. Frozone Air will endeavour to accomodate your preferred date.

Yes, maintenance has been carried out
no, maintenance has not been carried out

Installations - Installation warranty covers materials and workmanship provided with the air conditioning installation. Materials / components are warranted in accordance with the table above.

Whilst we make a recommendation on the frequency of servicing, due to individual use more frequent servicing may be required eg. 6 monthly. If a warranty claim is submitted and the fault is found to be due to lack of maintenance a reduced rate call out fee may apply.

Repairs - If a warranty claim is submitted outside of the 12 months repairs warranty period, a new reduced rate callout/diagnosis charge will apply.

In cases where another fault is found and unrelated to the previous repair works, labour will be charged to diagnose the new fault (per half hour at normal rates) irrespective of whether the fault occurred within the 12 month warranty period or not.

All warranty related works will be carried out during normal trading hours (Mon - Fri 7:30am - 4:00pm), at the earliest available appointment. The warranty period is valid from the date in which the system is commissioned. Warranty claims can only be accepted once lodgment is received and can not be predated.

Your information is safe with us.
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