Before raising a service..

Troubleshooting checklist

Air conditioner does not turn on or no power

• Is the power isolation switch (at outdoor unit) switched on?
• Has the circuit breaker tripped in the meter box?
• Hard reset - at the isolator switch, turn off for approximately 10 minutes, turn back on.

Air conditioner does not turn on but power is on

• Is the timer function turned off?
• Is the controller light or operation light on the split system flashing, after a storm or power outage -  Perform a hard rest to clear any potential errors from power fluctuations
• Hard reset - at the isolator switch, turn off for approximately 10 minutes, turn back on.

Not cooling or heating as desired

• Is the Mode set correctly? ie - Is cooling selected if required to cool, with set point temperature lower than the actual temperature?
• Has the filter been cleaned recently, could it be blocked?
• Are the indoor room temperatures very warm or very cold? Allow time for the air conditioning to condition the air in the rooms.
• Are doors and windows closed? Make sure doors and windows are closed including doors to other zones.
• Under extreme days or under full load reduce to a lesser number of zones for faster and efficient cooling/heating. The system may not have been designed to cover all available zones under these extreme conditions.

Heating is delayed on operation or stops heating for periods of time

• System not blowing air for a short time then slowly starts heating, the system generally starts blowing air after sufficient temperature has built up in the fan coil to minimise the drafting effect of the start up.
• Has the system stopped heating while still on? The unit is on defrost cycle to remove any accumulation on the outdoor coil, this can last from 2-10 mins depending on temperatures and humidity

Water appearing from outdoor unit

• Condensation will occur as the coil cools warm air and humidity levels. Normally you see this in heating mode.
• Water from an outdoor unit can be drained away with a drain kit or drain pan

Remote controller is faint or not responding

• Are the batteries charged. Replace with new batteries and ensure they are inserted correctly.

Noise from indoor unit

• Is your filter clean?
• Remove and reinstall filter, make sure it is fitted correctly
• Is there adequate air flow, make sure there is enough vents open for the air flow
• Slight hissing or refrigerant flowing noise within the pipes may be heard. Due to variable refrigerant flow from the inverter systems

Strange noise from outdoor

• Is the unit on defrost, during defrost cycle refrigerant is reversed to thaw ice , initiating refrigerant flowing noise and ice cracking sound may be heard

Odours present from air conditioner

• Has the filter been cleaned? Clean the filter and replace any deodorising filters if required

Blowing cool air when heating

• Is it on auto mode, change to heating mode (generally sun icon)

iZone not registering wireless sensors

• Change batteries
• Reset screen (push button on the side of the screen, hold down for 10 seconds and release)
For more details please contact us for the iZone user manual

Request for warranty form

Making a warranty claim is easy!
Fill out the form below and we will get back in touch with you via your preferred contact method as soon as possible.

Note - Office to confirm time and date. Frozone Air will endeavour to accomodate your preferred date.

Yes, maintenance has been carried out
no, maintenance has not been carried out

Installations - Installation warranty covers materials and workmanship provided with the air conditioning installation. Materials / components are warranted in accordance with the table above.

Whilst we make a recommendation on the frequency of servicing, due to individual use more frequent servicing may be required eg. 6 monthly. If a warranty claim is submitted and the fault is found to be due to lack of maintenance a reduced rate call out fee may apply.

Repairs - If a warranty claim is submitted outside of the 12 months repairs warranty period, a new reduced rate callout/diagnosis charge will apply.

In cases where another fault is found and unrelated to the previous repair works, labour will be charged to diagnose the new fault (per half hour at normal rates) irrespective of whether the fault occurred within the 12 month warranty period or not.

All warranty related works will be carried out during normal trading hours (Mon - Fri 7:30am - 4:00pm), at the earliest available appointment. The warranty period is valid from the date in which the system is commissioned. Warranty claims can only be accepted once lodgment is received and can not be predated.

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