5 year installation warranty effective from August 2019. Previously 2 year installation warranty extendable to 5 years with yearly servicing.
• Is the power isolation switch (at outdoor unit) switched on?
• Has the circuit breaker tripped in the meter box?
• Hard reset - at the isolator switch, turn off for approximately 10 minutes, turn back on.
• Is the timer function turned off?
• Is the controller light or operation light on the split system flashing, after a storm or power outage - Perform a hard rest to clear any potential errors from power fluctuations
• Hard reset - at the isolator switch, turn off for approximately 10 minutes, turn back on.
• Is the Mode set correctly? ie - Is cooling selected if required to cool, with set point temperature lower than the actual temperature?
• Has the filter been cleaned recently, could it be blocked?
• Are the indoor room temperatures very warm or very cold? Allow time for the air conditioning to condition the air in the rooms.
• Are doors and windows closed? Make sure doors and windows are closed including doors to other zones.
• Under extreme days or under full load reduce to a lesser number of zones for faster and efficient cooling/heating. The system may not have been designed to cover all available zones under these extreme conditions.
• System not blowing air for a short time then slowly starts heating, the system generally starts blowing air after sufficient temperature has built up in the fan coil to minimise the drafting effect of the start up.
• Has the system stopped heating while still on? The unit is on defrost cycle to remove any accumulation on the outdoor coil, this can last from 2-10 mins depending on temperatures and humidity
• Condensation will occur as the coil cools warm air and humidity levels. Normally you see this in heating mode.
• Water from an outdoor unit can be drained away with a drain kit or drain pan
• Are the batteries charged. Replace with new batteries and ensure they are inserted correctly.
• Is your filter clean?
• Remove and reinstall filter, make sure it is fitted correctly
• Is there adequate air flow, make sure there is enough vents open for the air flow
• Slight hissing or refrigerant flowing noise within the pipes may be heard. Due to variable refrigerant flow from the inverter systems
• Is the unit on defrost, during defrost cycle refrigerant is reversed to thaw ice , initiating refrigerant flowing noise and ice cracking sound may be heard
• Has the filter been cleaned? Clean the filter and replace any deodorising filters if required
• Is it on auto mode, change to heating mode (generally sun icon)
• Change batteries
• Reset screen (push button on the side of the screen, hold down for 10 seconds and release)
For more details please contact us for the iZone user manual
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