Frozone Air - DELIVERY INFORMATION

FREE DELIVERY TO MAJOR CITIES IN NSW, VIC, QLD, ACT & SA

NT & WA additional delivery fees will apply.

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DOOR TO DOOR AUSTRALIA WIDE DELIVERY

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We deliver our products Australia wide using our preferred couriers and reliable freight companies including some partner businesses.

We aim to dispatch all items in stock within 1-3 business days from when payment is cleared, with rare occasions exceeding this time. We will be sure to notify you if there is anything that might delay your order.

Once dispatched, you will receive an email containing tracking information and your order will be marked as “Fulfilled”.

FREE CLICK AND COLLECT PICKUP FROM BELROSE, NSW

For free click and collect pickup from Belrose NSW 2085, please allow approximately 1-2 business day for your item to be ready. You will receive a notification to let you know it's ready for collection.

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Delivery Time Frames (business days):

Sydney Metro – 1-3 days delivery estimate
Gosford/Wollongong – 2-4 days delivery estimate
Melbourne Metro – 2-4 days delivery estimate
Brisbane Metro – 2-4 days delivery estimate
Adelaide Metro – 3-5 days delivery estimate
Perth Metro – 5-8 days delivery estimate

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OUTSIDE METRO AREAS?

We reserve the right to charge an additional delivery fee for regional and out of metro areas. If you are unsure if you fall into the category, please contact us first.

Outside of metro areas please allow more time due to courier availability. Please allow up to 10 business days for your order to arrive after dispatch, although usually much sooner. Please exclude any weekends, public holidays and the days between the 21st of December until the 2nd of January.

No weekend or after-hours deliveries are available.

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Optional - Additional freight insurance

We recommend additional freight insurance for higher cost shipments especially for orders of multiple air conditioners. Please contact us if you would like to add freight insurance to your delivery or if you would like to know the additional costs to do so. We will contact you if we think it’s necessary.

Cost

All prices shown are in AUD and inc GST.

To determine the delivery costs when outside of the free delivery areas, add the item to your cart and proceed to the checkout page, where it will show you the delivery rates available for your post code.

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Authority To Leave

You can request an authority to leave by emailing us prior to your order dispatch. Please note some courier are reverting to authority to leave due (ATL) to COVID.

For any missed deliveries due to 'no one being available at the delivery address' at the expected time the order will be left at your requested location if you have given Authority To Leave without a signature. If you have not given Authority to leave the delivery will be taken back to the depot and a new attempt will be made, most of our delivery partners offer additional deliveries but some items may incur additional fees (depending on the couriers used). If an item is returned to us due to incorrect information or a missed delivery the redelivery fee and/or return fee we on-charged.

You are required to check items upon delivery for any obvious signs of damage which may have occurred during transit. If upon delivery you notice an item is damaged (noting some minor damage can occur to the packaging/box, this is unfortunately not uncommon during transit) or not as described please do not open it, you are required to reject delivery by the driver to which you will need to contact our Customer Service Team within 24 hours (with photographic evidence of the package/item) to arrange re-delivery.

If upon opening the package you find damage to the items please refer to our returns policy.

Please be aware that if the delivery docket is signed received in “Good Order or Condition” the liability of any damages passes to you the consignee.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or incorrect postal address given. ​

We only ship within Australia to physical addresses such as houses, apartments or businesses and DO NOT post internationally, to PO Boxes, Parcel Lockers etc.

Change to delivery instructions after the unit has been dispatched will also incur additional charges.

Will Someone Need To Be Home To Accept Delivery?

Yes, someone must be available to accept delivery as it will require a signature on delivery.

We also recommend having an additional person at the delivery address to assist with the placement of your items inside of your house and removal off the pallet if required. Our couriers delivery service is only door to door.

Will My Larger System Come On a Pallet?

Yes, some larger bulky items must be delivered on a pallet. Please remove your item off the pallet and ask the delivery driver to take it away with him. Otherwise you will be left with the pallet to dispose of.