Testimonials

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5 Stars - Based on 53 User Reviews

As a second owner of a unit, I got my Fujitsu ducted Ac serviced by Frozon Air when all attempts to get a service done via other Fujitsu authorised agents failed this summer. the entire process of booking the service to completion was professionally handled with ease, service technician Ewan attended the appointment on time, attended to job to my satisfaction and explained the system well. Most importantly the charges were reasonable. If you are buying an AC, buy from Frozon Air as you will know that you will be looked after post sale. Frozon Air had no obligation to service mine as it was not purchased via them, but they attended to the matter to my satisfaction with no fuss. They are a gem in the industry when most others care about the sale only. I have no hesitation recommending them to others, and hoping they continue to maintain their service levels. In this instance I give them 5 stars!

Hashitha Perera Avatar
Hashitha Perera
4/15/2019

We can thoroughly recommend Frozone to anyone requiring air conditioning installation or services. Both the Office and the Tradies were totally professional in every respect, and a pleasure to deal with.

Brian Mann Avatar
Brian Mann
6/13/2019

Luke and his team replaced a very old ducted system with a new, super quiet and super energy-efficient one. They were punctual, professional, polite and left the house spotless. They were also patient and kind with my dog who was nervous to see strangers going in and out of the house.
At the end of a very long day they were still smiling and took time to genuinely answer all our questions.
I am very happy with my experience with Frozone from beginning to end, every contact we have had with them in the process has been friendly and professional. I would definitely recommend them.

Carole Carpenter Avatar
Carole Carpenter
10/18/2018

Hi Guys
Had my aircon serviced by these guys and what good service I got,the young tech (Armin) was prompt and on time.He was very polite and informative and I do believe the experience was made all the better because of him.Would definitely use and recommend these guys again .
Regards
Walter

Walter Imbrailo Avatar
Walter Imbrailo
10/15/2018

I highly recommend Frozone Air. The guys are professional, on-time, friendly and efficient. I will definitely use them again.

Tracey Redwood Avatar
Tracey Redwood
9/15/2018

I have just had the two most delightful young men, Armin and Gabriel, come to service my ducted air conditioning system. As well as arriving exactly on time, I found them to be polite, professional, diligent and thorough in their assessment, analysis and resolution of the problem. After checking all systems and outlets, they explained in detail what they had found and left me in no doubt as to their complete and utter competence. I was so thrilled with the service they provided that I decided to write this review, which is something that I very rarely do. Thank you Frozone - a terrific experience!

Anne Sullivan Avatar
Anne Sullivan
11/06/2018