Testimonials

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5 Stars - Based on 53 User Reviews

We have a Mitsubishi Electric air conditioner in our bedroom which suddenly stopped working. I thought we'd have to buy a new one but when I called Frozone Air they were able to fix it. It's been 3 months now and it's been working like new. Great work guys.

Brian Reeves Avatar
Brian Reeves
9/15/2018

I highly recommend Frozone Air. The guys are professional, on-time, friendly and efficient. I will definitely use them again.

Tracey Redwood Avatar
Tracey Redwood
9/15/2018

As a second owner of a unit, I got my Fujitsu ducted Ac serviced by Frozon Air when all attempts to get a service done via other Fujitsu authorised agents failed this summer. the entire process of booking the service to completion was professionally handled with ease, service technician Ewan attended the appointment on time, attended to job to my satisfaction and explained the system well. Most importantly the charges were reasonable. If you are buying an AC, buy from Frozon Air as you will know that you will be looked after post sale. Frozon Air had no obligation to service mine as it was not purchased via them, but they attended to the matter to my satisfaction with no fuss. They are a gem in the industry when most others care about the sale only. I have no hesitation recommending them to others, and hoping they continue to maintain their service levels. In this instance I give them 5 stars!

Hashitha Perera Avatar
Hashitha Perera
4/15/2019

I would totally recommend Frozone, they are very professional. Luke and his installation team were great (ducted air conditioning) and when we realised that it wasn't working as it should, they dealt with and sorted the problem quickly. So happy to feel warm this winter:)

Charmaine de Wet Avatar
Charmaine de Wet
7/15/2019

I was so impressed with the service I got from the Frozone Air team. The air conditioner in my bedroom stopped working and they got onto it so fast. Nice guys who really care about their customers. Highly recommended!

Fonda Lauer Avatar
Fonda Lauer
4/03/2019

I have just had the two most delightful young men, Armin and Gabriel, come to service my ducted air conditioning system. As well as arriving exactly on time, I found them to be polite, professional, diligent and thorough in their assessment, analysis and resolution of the problem. After checking all systems and outlets, they explained in detail what they had found and left me in no doubt as to their complete and utter competence. I was so thrilled with the service they provided that I decided to write this review, which is something that I very rarely do. Thank you Frozone - a terrific experience!

Anne Sullivan Avatar
Anne Sullivan
11/06/2018